Terms of Service

Terms & Conditions

These terms are issued by Daph and Lil Limited (T/A “Regalo”) and are effective from October 1, 2014. They cover the use of our website – regalonapier.co.nz,  as well as any Daph and Lil Limited (T/A “Regalo”) online sites accessible from these websites. Use includes visits to our sites, purchases on our sites, any involvement in our database and promotions. These terms of use apply to you when you use our websites. Please read these terms carefully - if you need to refer to them again they can be accessed from the link at the bottom of any page of our websites.

About Us

This website is owned and operated by Daph and Lil Limited (T/A “Regalo”). If you wish to contact us please:

Phone: 064 06 835 6470 Monday – Friday 9am – 5.30pm
Email: enquire@regalo.co.nz 

If you wish to contact us outside office hours please do so via email and we will respond to all queries on our return.

1. Content

While we endeavour to supply accurate information on this site, errors and omissions may occasionally occur. Daph and Lil Limited (T/A “Regalo”) does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You expressly agree that your use, or inability to use, the service is at your sole risk. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Daph and Lil Limited (T/A “Regalo”) reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Daph and Lil Limited (T/A “Regalo”) makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

2. Ordering goods and services from us

When you place an order with Daph and Lil Limited (T/A “Regalo”), you are making an offer to buy goods or services. An order is placed via our website by adding a product/s to the shopping cart and proceeding through our checkout process. The checkout process includes giving Daph and Lil Limited (T/A “Regalo”) delivery and any other pertinent details for your order, such as; entering payment information and submitting your order. The final step consists of a confirmation page with full details of your order, which you should be able to print as a receipt of your order

Daph and Lil Limited (T/A “Regalo”) reserve the right to limit the number of an item customers can purchase in a single transaction.

Daph and Lil Limited (T/A “Regalo”) will send you an e-mail to confirm that we have received and accepted your order, which indicates that your order has been accepted and you may not cancel it.

Daph and Lil Limited (T/A “Regalo”) will take payment from you when we accept your order

3. Refusing or cancelling orders

In the unlikely event that the goods or services ordered are no longer available we reserve the right to refuse or cancel an order.

Daph and Lil Limited (T/A “Regalo”) reserve the right to refuse or cancel any orders that we believe, using our own judgement, to be placed for commercial purposes, e.g. any kind of reseller. We also reserve the right to refuse or cancel any orders that we believe, by our own judgement, to have been placed fraudulently.

While we try to ensure that the price and description of goods or services are accurate, if there is an error in the process of listing a product or service on our website or a technical error in the processing of your order Daph and Lil Limited (T/A “Regalo”) reserve the right to refuse or cancel the order. 

Our right to cancel orders applies to orders that have been accepted.

4. Payment options

Direct Credit and Door Sales

At this point in time we are accepting the following credit cards:

Visa
MasterCard
Diners Club


Lay-by is available in store only.  The following conditions apply:
- A lay-by administration fee will apply
- Minimum 25% deposit
- Minimum lay-by value $50.00 (can be made up of more than one item)
- Monthly payments required (payments must be made to the store where the original lay-by deposit was recorded)
- Cancellation Fee (we reserve the right to charge a cancellation fee of $10 to cover the cost of storage, processing and any loss in retail value)
- Total lay-by term is 3 months; however this term may be extended to 6 months for high value items at the Store Managers discretion

5. Pricing

All prices listed on www.regalo.co.nz are in New Zealand dollars and are inclusive of GST.  Note that we have the right to alter prices on our websites at any time for any reason. Online and in store pricing can and may differ.

Our prices do not include import fees, duties, tariffs or other charges which may be payable in relation to an order. 

6. Website and Credit Card Security

You can help to protect your details from unauthorised access by logging out each time you finish using the site, especially if you are using a public or shared computer.

For security purposes some transactions may require proof of identification.

7. Delivery and Delivery Charges

At this time, Daph and Lil Limited (T/A “Regalo”) only deliver to New Zealand addresses.  We also do not deliver to Post Office boxes.

Please note that a signature is required for all deliveries. The goods become the recipient’s property and responsibility once they have been signed for at the time of delivery. If goods are lost or damaged in transit, please contact us within 7 business days at enquiries@regalo.co.nz. We will use this delivery information to make a claim against our courier company. We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.

8. Delivery Period

Delivery lead time for products may vary.  Each product has a lead time displayed on it indicating when you can expect delivery of your order.  Deliveries to rural addresses may take longer than the time indicated.  You will receive an email that confirms that your order has been dispatched.

To ensure successful delivery, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by entering the tracking number emailed to you in the dispatch email, into the Courier Post site.

9. Returns & Refunds

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

Non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items

 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

 

Refunds 

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at regalonapier@gmail.com.

 

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at regalonapier@gmail.com and send your item to: 55 Napier Terrace Napier  New Zealand 4110.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping

To return your product, you should mail your product to: 55 Napier Terrace Napier  New Zealand 4110.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

10. Gift card usage

Pre paid gift cards are redeemable for good sold at Regalo, Napier,  New Zealand. Lost or stolen cards are the responsibility of the holder. Gift cards expire 24 months after the last transaction. Balance information can be given at the store.

11. Accessing our service

Other than connecting to Regalo website by HTTP requests using a web browser, you may not gain access to Regalo’s website servers. You agree not to disrupt, modify or interfere with our websites or services and their associated software, hardware and servers in any way. You also agree not to modify any content or service on Regalo websites. Furthermore, you agree not to use our sites in any inappropriate or unlawful way.

12. Disclaimer

Our websites are intended to provide information for people shopping for our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Regalo does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

Regalo reserves the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, Daph and Lil Limited (T/A “Regalo”) makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

13. Intellectual Property

Daph and Lil Limited (T/A “Regalo”), its suppliers, advertisers or third party providers, own all copyright and other intellectual property in this site. Everything on this site, unless otherwise stated, is copyright.

Daph and Lil Limited (T/A “Regalo”) welcomes the use of this site for personal use, non-commercial use, research or study - provided that the user acknowledges all copyright and other notices contained in the content.

We advise that you may not copy or display for redistribution to third parties, or for commercial purposes, any portion of this site without the express permission of Daph and Lil Limited (T/A “Regalo”).

14. Links

Please note that although this site has some hyperlinks to other third party websites, these sites have not been prepared by Daph and Lil Limited (T/A “Regalo”) and are not under the control of Daph and Lil Limited (T/A “Regalo”). The links are only provided as a convenience, and do not imply that Daph and Lil Limited (T/A “Regalo”) endorses, checks, or approves of the third party site. Daph and Lil Limited (T/A “Regalo”) is not responsible for the privacy principles or content of these third party sites. Daph and Lil Limited (T/A “Regalo”) is not responsible for the availability of any of these links.

Daph and Lil Limited (T/A “Regalo”) requires that you request our permission to include a link from another site to this site. If you would like to request permission, please email us at regalonapier@gmail.com

15. Jurisdiction

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

16. Changes to this agreement

Daph and Lil Limited (T/A “Regalo”) reserves the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.